Refund Policy
Last Updated: August 15, 2026
This Refund Policy explains how refunds are processed once a return has been received and approved. For information on how to start a return, please see our separate Return Policy.
1. Refund Eligibility
1.1 Refunds are issued once we receive and inspect your returned item, and the item meets the conditions outlined in our Return Policy (unworn, unwashed, tags attached, original condition).
1.2 Items that do not meet these conditions may be denied a refund, and the item may be sent back to you at your expense.
2. Refund Processing Time
2.1 Once your return is received and approved, we will notify you via email of the approval.
2.2 Approved refunds are processed to your original payment method within 5–10 business days.
2.3 Please note that your bank or credit card provider may take additional time to post the refund to your account, which is outside of our control.
3. What Gets Refunded
3.1 The price paid for the returned item(s) will be refunded in full.
3.2 Original shipping fees are non-refundable, except in cases where the return is due to our error (wrong item shipped, defective product, or item damaged in transit).
3.3 Return shipping costs, if paid by the customer, are non-refundable.
4. Refund Method
4.1 Refunds are issued to the original payment method used at checkout (credit/debit card, PayPal, or other supported payment method).
4.2 We do not offer cash refunds or refunds to a different payment method than the one originally used.
4.3 In select cases, we may offer store credit in place of a refund, if agreed upon with the customer.
5. Damaged, Defective, or Incorrect Items
5.1 If your item arrived damaged, defective, or incorrect, you are entitled to a full refund, including original shipping costs, once the issue is confirmed.
5.2 Please report these issues within 48 hours of delivery to support@glowupsales.com with photos of the item and packaging.
6. Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
6.1 First, check your bank account or card statement again — processing times can vary.
6.2 Contact your credit card company, as it may take some time before the refund is officially posted.
6.3 Contact your bank, as there is often additional processing time on their end.
6.4 If you've done all of the above and still have not received your refund, please contact us at support@glowupsales.com and we will investigate further.
7. Partial Refunds
Partial refunds may be granted in certain situations, such as:
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Items returned outside the standard return window but accepted at our discretion
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Items showing minor signs of use not disclosed at the time of the return request
8. Sale & Discounted Items
8.1 Refunds for items purchased at a discounted or sale price will reflect the amount actually paid, not the original full price.
8.2 Items marked "Final Sale" are not eligible for a refund.
9. Order Cancellations
9.1 If you cancel an order before it has shipped, you will receive a full refund to your original payment method.
9.2 Once an order has shipped, it can no longer be canceled and must instead follow the standard Return Policy.
10. Contact Us
Questions about the status of a refund? Reach out:
Email (Customer Support): support@glowupsales.com
Email (General Inquiries): info@glowupsales.com
Website: www.glowupsales.com