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Return Policy

Last Updated: August 15, 2026

At Glow Up Sales, we want you to be happy with your purchase. This Return Policy explains how and when you can return an item. For information on refund processing, please see our separate Refund Policy.

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1. Return Window

1.1 You have 30 days from the date of delivery to request a return.

1.2 Return requests made after 30 days from delivery will not be accepted.

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2. Return Eligibility

2.1 To be eligible for a return, items must be:

  • Unworn, unwashed, and unused

  • In original condition with all tags still attached

  • In original packaging, where applicable

2.2 We reserve the right to refuse a return if the item shows signs of wear, damage, or alteration not caused by us.

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3. Non-Returnable Items

The following items are not eligible for return:

  • Items marked "Final Sale" at time of purchase

  • Underwear, swimwear, or intimate apparel (for hygiene reasons)

  • Gift cards

  • Items outside the 30-day return window

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4. How to Start a Return

4.1 Email us at support@glowupsales.com with:

  • Your order number

  • The item(s) you'd like to return

  • Reason for the return

4.2 Our support team will respond with return instructions, including the return address and any authorization needed.

4.3 Please do not send items back without first contacting us — unauthorized returns may experience processing delays.

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5. Return Shipping

5.1 If the return is due to our error (wrong item shipped, defective product, damaged in transit), we cover the return shipping cost.

5.2 If the return is due to a change of mind, incorrect size selection, or other customer-preference reasons, the customer is responsible for return shipping costs.

5.3 We recommend using a trackable shipping method for returns, as Glow Up Sales is not responsible for items lost in transit back to us.

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6. Exchanges

6.1 We currently process exchanges as a return + new order. If you'd like a different size or color, request a return for the original item and place a new order for the item you'd like instead.

6.2 Contact support@glowupsales.com if you'd like help coordinating an exchange.

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7. Damaged, Defective, or Incorrect Items

7.1 If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@glowupsales.com with:

  • Your order number

  • Photos of the item and packaging

  • A brief description of the issue

7.2 We will offer a replacement or exchange at no additional cost to you.

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8. Sale & Discounted Items

8.1 Items purchased during a promotional sale (including our standard 50–60% off pricing) are eligible for return under the standard policy above, unless explicitly marked as Final Sale on the product page.

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9. Contact Us

Questions about starting a return? Reach out:

Email (Customer Support): support@glowupsales.com
Email (General Inquiries): info@glowupsales.com
Website: www.glowupsales.com

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